Straight answers

Mandarin Oriental Fan Club FAQs

Program Basics

What does it cost to book through the Mandarin Oriental Fan Club?

It costs nothing beyond the room. The rate is the hotel’s own flexible rate, you pay the hotel directly with any card you like, and Mandarin Oriental pays my agency a commission on completed stays. There is no fee and no markup.

Does every Mandarin Oriental participate in Fan Club?

Yes. Every Mandarin Oriental hotel takes part, so there is no participating-property list to check before you ask me about one.

Is there a Mandarin Oriental Fan Club login, and can I join it myself?

Not for guests. Mandarin Oriental Fan Club is a program for travel advisors, and the login people search for is the advisor portal. You can enjoy Fan Club benefits by booking an eligible rate through my booking tool or having me make the reservation for you. No membership required.

Is the Fan Club rate the same as booking direct?

Usually, yes. Fan Club rates are generally the same as the hotel’s flexible rates, although exclusive promotions may offer additional savings. The biggest difference is the extra benefits and additional service you receive when booking through Fan Club.

Fan Club vs. Fans of M.O.

Does Mandarin Oriental have a loyalty or rewards program?

Yes. Fans of M.O. is Mandarin Oriental’s free loyalty program. Instead of earning points, members enjoy special privileges, with additional benefits for higher-tier Silk and Pearl members. On a Fan Club booking, you keep your membership and welcome gift, and Fan Club supplies the booking benefits. The two privileges members choose apply only to direct bookings, so the programs do not stack.

Can I use Fans of M.O. and Fan Club on the same stay?

Yes, and I recommend it. Book the Fan Club rate and add your Fans of M.O. membership number so Mandarin Oriental recognizes your loyalty and stay history. The booking benefits come from Fan Club, and the two programs’ benefits do not stack. You can enter your number in my booking tool, or I’ll add it for you.

I am a Fans of M.O. Silk or Pearl member. Is Fan Club still worth it?

Yes. Book the Fan Club rate and attach your membership, and the hotel recognizes your status and stay history. Fan Club’s benefits include daily breakfast for two, a hotel credit, and an upgrade when available. Your reservation also comes ahead of direct bookings, which can mean a better room location. Silk’s direct-booking privileges do not stack with Fan Club. Pearl is the highest tier, and Mandarin Oriental does not publish its privileges, so I do not promise what Pearl adds. I am a Silk member and book this way myself.

Should I book Virtuoso or Fan Club at a Mandarin Oriental?

Fan Club is my first choice because it is Mandarin Oriental’s own program for travel advisors. Hotels look after guests in an order, and a reservation through the brand’s own program comes ahead of Virtuoso, credit card, and direct bookings. That can mean a better room location, more attention to special requests, and someone inside the hotel who can help when you need it. You cannot put a dollar value on those, and they often matter more than breakfast or a hotel credit. Unless a Virtuoso rate is meaningfully lower on your dates, I book Fan Club, and if you book Virtuoso in my tool and Fan Club comes out ahead, I can switch your rate.

Booking Process

Can I keep my credit card points?

Yes. You pay the hotel with your own card, so you earn its points and keep its protections exactly as you would booking direct, and the Fan Club benefits come with the same reservation. You do not give up one to get the other.

How do I book with you?

Book the Fan Club rate yourself in my booking tool, or send your dates, your party, and the hotel through my request page.

What if I already have a Mandarin Oriental reservation?

Forward it to me. Whether it can move onto the Fan Club rate depends on the rate you hold and on the hotel, and I will tell you what the switch would and would not change.

Can you request connecting rooms or a specific room?

Yes. I can guarantee connecting rooms at Mandarin Oriental, and I can add a particular floor or specific room number to the reservation as a request that I follow up with the hotel before you arrive.

Stays

How does the hotel credit work, and what is excluded?

It applies to food and beverage or spa charges during your stay, per room, once per stay. The room rate is never covered. A few hotels also exclude certain restaurants, in-room dining, or retail purchases, so I’ll tell you where you can use the credit at the hotel you are booking.

Are the benefits per room or per guest?

They are per room, per stay. Breakfast covers two guests in each bedroom, so a two-bedroom suite receives four breakfasts, and the credit is applied to each room once. A family booking two rooms receives the benefits on both.

Is the room upgrade confirmed when I book?

It depends on the hotel and any current promotions. Most Fan Club upgrades are subject to availability and are typically one category higher, from room to room or suite to suite. Occasionally, hotels offer promotions that confirm an upgrade at the time of booking.